Our goal is to provide our customers with the best possible products and services while ensuring the fastest shipping options possible are made available, no matter where you live. For that reason, we’ve partnered with leading suppliers and postal companies to deliver your orders to your door within a reasonable time frame. To understand how long your parcels could take to reach you, please see below:
- Delivery Time = 1-3 business days processing time + Shipping time. You will get the shipping option/carrier with the shipping rate and estimated delivery time when you check out.
- If you choose to use our free shipping option, which is our slowest shipping option, please allow sufficient time for your order to arrive at your door, especially if you need your order for events on a specific date.
- A tracking link for your shipped package will be sent to you via email once your order has been processed and shipped. That way you can track your order right down to your doorstep.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, you should please note that sometimes, especially during peak seasons, we may encounter late deliveries due to circumstances that are out of our control. However, we will do our very best to inform you of any unexpected delay.
- You can cancel your order before we ship them. However, should we ship your order before we receive your cancellation notice, you should understand that you may have to go through our return process in order to get your money back.
- Free shipping, sometimes, does not guarantee the delivery time and it could be subjected to some delays due to customs clearance amongst other things, especially during the holiday seasons.
- Free Shipping usually takes 9-15 Business Days.
- Standard Shipping usually takes 7-9 Business Days.
- Express Shipping usually takes 3-5 Business Days.
- Free Shipping = $0.00 dollars
- Standard Shipping = $7.99
- Express Shipping = $24.95+ (and depends on the specific product).
- Can I change my shipping address after placing an order?
Yes, of course! Provided you decide to make the change before your order is shipped. All you need to do is contact us as soon as possible. That said, to avoid stress and difficulty, it is often advised that you please make sure that your shipping address is right before placing your order.
- How do I track my order?
After your order is shipped, a tracking number will be sent to the email address with which you made your order. You can easily track your order by following the tracking link provided in the email.
- How long does it take my tracking information to appear or be updated?
It may take 48 to 72 hours for the tracking information to be updated. If you run into any problems or delays, please do not hesitate to contact us as soon as possible so we can help you rectify the issue.
- I’ve allowed the required time for shipping but I still haven’t received my order. What do I do?
Depending on what time of the year, how busy we are, our shipping carriers + a number of other reasons, sometimes it could take longer than our proposed 2-3 weeks to deliver items to our customers. If you happen to find your items behind in delivery, please do not hesitate to contact us by sending us an email at info@jumpyrabbits.com
- I’m not happy with my purchase. How do I ship it back to you & get a refund or replacement?
For more information on how you can get a refund, please visit our Returns & Refunds page or send us an email at info@jumpyrabbits.com
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